Terms of Service

Last updated: 30 September 2026

These Terms govern your use of One Man Band (“we”, “us”, “our”), a workspace and AI assistant for small service businesses in South Africa. By creating an account or using the service, you agree to these Terms. If you don't agree, please don't use the service.

1. The service

One Man Band gives your business a workspace (dashboard) and an AI assistant reachable on Telegram for managing quotes, invoices, leads, customers, documents and basic books. The assistant can read your workspace freely to answer questions and can prepare drafts — quotes, invoices, messages, and similar customer-facing documents — but it never sends anything to a customer, and never takes an action with external effect, without you first reviewing and approving it. You are always the one who taps “send”.

You are responsible for reviewing anything before you approve it, for the accuracy of the business and customer information you enter or upload, and for how you use the service in your dealings with your own customers.

2. Free trial

New workspaces start with a 7-day free trial. You don't need a card to start, and nothing is charged unless you choose to subscribe. When the trial ends without a subscription, your workspace stays visible and you can export your records, but your assistant, its AI features (voice notes, reading statements and receipts) and sending quotes and invoices pause until you subscribe.

3. Subscription, price and billing

You can subscribe on a monthly plan or an annual plan. Either plan is billed in advance, in South African rand (ZAR), through our payment provider Paystack: the monthly plan once a month, the annual plan once a year. The price of each plan is shown in Settings, under Billing, before you pay (at our launch: R499/month or R4,999/year). Your card details go to Paystack and never reach us. By subscribing you authorise Paystack to charge your card at the start of each billing period — every month or every year — until you cancel.

No VAT. One Man Band isn't registered for VAT, so no VAT is charged on the subscription. The price you see is the price you pay, and the receipts we email you are receipts, not tax invoices.

Your subscription starts, and you're charged, as soon as you pay. If you subscribe during your free trial, you're charged that day and any remaining trial days end.

Your launch price is locked while you stay subscribed. The price of the plan you subscribe to does not go up for as long as your subscription stays active. If your subscription ends (because you cancel, or because payments fail and it is stopped) and you subscribe again later, the price on offer at that time applies. To move between the monthly and annual plans, you cancel and subscribe to the other plan once your paid period ends.

Annual plans renew every year. We email you a reminder 30 days and again 7 days before each yearly renewal, with the amount and the renewal date, so you can cancel beforehand if you don't want to renew.

4. Cancelling

You can cancel at any time in Settings, under Billing, or by emailing piet@aitsa.tech. Cancelling stops future charges. You keep full access until the end of the period you have already paid for — the end of the month on the monthly plan, or the end of the paid year on the annual plan; after that your workspace becomes read-only, and you can still sign in, see your data and export it.

Payments already made are not refunded, and we don't refund the unused part of a month or year when you cancel mid-way — except where South African law (for example the Consumer Protection Act or the Electronic Communications and Transactions Act) gives you a right to a refund or to cancel, in which case that right applies.

5. Failed payments

If a subscription payment fails, we'll email you so you can pay it from Settings, under Billing. For 14 days after the failed payment you keep full access. If it still hasn't been paid by then, the subscription is stopped (so you won't be charged later) and your workspace becomes read-only: you can sign in, see everything and export it, but your assistant, its AI features and sending quotes and invoices pause until you subscribe again.

6. Your data: export and deletion

Your data is yours. You can export a complete copy of your workspace data at any time from Settings, in every plan state — trial, subscribed, read-only or cancelled: every record, plus a private download link (valid for 7 days) for each of your files. Only secrets are left out — the secret part of customer, invite, upload and setup links, till PINs and tablet sign-in secrets, Telegram pairing codes, mailbox access grants and the payment provider's subscription token — along with our internal billing bookkeeping and two internal system records (the assistant's in-progress scratchpad and our AI-usage metering). The file lists everything it leaves out. We never hold your data hostage. To have your account and workspace deleted, email piet@aitsa.tech; we'll confirm it's you, send you a final export if you want one, and delete your workspace. We may keep records we're legally required to keep (such as billing records) for as long as the law requires. See our Privacy Policy for details.

7. Acceptable use

Use One Man Band for legitimate business purposes only. Don't: use it to send unlawful, deceptive, or harassing communications; try to break, reverse-engineer, or overload the service; attempt to access another tenant's workspace or data; or use the assistant to generate content that infringes someone else's rights or breaks South African law. We may suspend or terminate accounts that abuse the service or put other tenants' data at risk.

8. Books & financial figures

The books feature turns uploaded bank statements into categorised transactions and simple management reports (profit & loss, cashflow, VAT summaries) to help you understand your business. These are management accounts, not audited financial statements. They are not a substitute for a qualified accountant or tax practitioner, and you must verify them independently before relying on them for SARS filings, loan applications, or any other formal purpose. We are not responsible for decisions made on the basis of these figures without that verification.

9. Quotes, invoices & tax documents

Quotes and invoices you send through the service are hosted at a unique link and, once sent, are treated as immutable records — corrections are made via a new version or a credit note, never by silently editing a document a customer has already seen. Invoices carry your banking details for EFT payment; we do not process payments on your customers' behalf. You are responsible for the accuracy of tax fields (VAT number, sequential numbering, and similar) that you configure in Settings.

10. Third-party services

The service relies on infrastructure and processors including Supabase, OpenAI and Google (for AI processing), Telegram, Resend (email), Unipile (connecting your own email and calendar, if you choose to), Vercel (hosting) and Paystack (billing). Their availability and performance can affect ours; see our Privacy Policy for how they handle your data.

11. Liability & disclaimers

The service is provided “as is”. We do our best to keep it accurate and available, but we don't guarantee the AI assistant's output is error-free — always review drafts before approving them. To the maximum extent permitted by South African law, our total liability to you for any claim arising from your use of the service is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect, incidental, or consequential loss, including lost profits or lost data, except where such liability cannot be excluded by law.

12. Changes & termination

We may update these Terms from time to time; material changes will be notified via the dashboard or email. You may close your account at any time — email piet@aitsa.tech and we'll close your account and provide your export (see section 6). We may suspend or terminate accounts that breach these Terms, with notice where reasonably possible.

13. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any dispute is subject to the exclusive jurisdiction of the South African courts.

14. Contact

Questions about these Terms? Email piet@aitsa.tech.